Customer service
Conteúdo recolhível
Delivery
All orders will have an additional shipping charge. For Europe and the rest of the world, orders may be taxed depending the country of delivery.
Except in extraordinary circumstances, we will try to deliver your order in 3-5 workings days for Portugal and Spain, and 7-10 days for other countries in the European Union or other continents, after receipt of payment.
Delays may occur for reasons beyond our control. If delivery cannot be made on the scheduled date, we will inform you of this and you can use your rights under the law.
Returns, refunds and exchanges
According to legally recognized consumer rights, the customer has the right to cancel the contract no later than 14 days after conclusion without giving any reason, in accordance with Decree-Law no. 24/2014.
In order to exercise the right to freely withdraw from the contract, the customer may, before the contractual withdrawal period expires, contact us by email . Free termination model.
If you cancel the Contract, we will refund the amount you paid for the products, except for shipping and delivery costs. This refund will be made using the same form you used for the original transaction and no additional fees will be charged.
Usually, it takes around two weeks after you send us your return before you receive any refund. In exceptional cases, refunds can take up to 30 days.
Payment
The order amount will be debited from your account as soon as your order is placed. If you wish to cancel your order, please contact us and we will issue a refund to your account. Easy returns - if something doesn't fit, simply return it for an exchange or refund.
The following payments are accepted:
Paypal, MBWAY, Bank Transfer and Credit Cards (Visa, Mastercard, American Express, Affinity Card) via the Stripe payment provider.
Privacy policy
We request personal information when we really need it to provide you with a quality service.
We do this by legal and fair means, with your knowledge and consent. We do not share personally identifiable information publicly or with third parties, except as required by law.
The data you provide may be made available to the carriers responsible for sending your order in accordance with the General Data Protection Regulation, who may access the data you provide in order to ensure that your order reaches its intended destination.